Case Study: St. Luke’s University Health Network
St. Luke’s University Health Network (SLUHN) is a $2 billion integrated health network serving the Lehigh Valley region of Pennsylvania. As the region’s low-cost tertiary hospital, St. Luke’s success is linked to offering patients easy access to healthcare services and building strong relationships with community providers.
Thanks to a strong tradition of community-based care, St. Luke’s was better prepared than many of its peers to ride out the turbulence of the healthcare industry’s transition from a payment system rewarding service delivery – fee-for-service – to a system rewarding collaboration and outcomes – value-based care. Understanding that community collaboration would need to be quantified and measured to earn value-based reimbursement, St. Luke’s recognized that upgrades to its informatics infrastructure were needed.