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Patient Engagement via Secure Messaging

What is Patient Engagement, What does it involve?

To understand patient engagement via secure messaging we first need to understand what patient engagement is. Patient Engagement is a patients’ involvement in managing their own health through actively engaging in health related decisions, with their health care professional, and active participation in managing their personal health records. Patient engagement software solutions are becoming an important part of health reform initiatives such as: Meaningful Use Stage 2, Patient-Centered Medical Home (PCMH) model of care, and Accountable Care Organizations (ACOs).

Why does patient engagement matter and why should you care?

The ultimate idea of patient engagement is that by involving and encouraging patients to become more active in their health care matters, it can lead to better health outcomes and reduced cost.

Benefits of Patient Engagement:

  • Increased patient involvement in their well-being and health
  • Allows physicians to be more hands-on in planning around patient needs before an appointment
  • Better patient understanding of their treatment plans thru easier access to their personal medical records
  • Patients feel like they are a part of the health professional team, and have an opinion that matters
  • Reduces overuse of medical services and repetitive diagnostic testing resulting in lower health care costs
  • Allows the physician to monitor and stay ahead of chronic health issues to reduce readmissions and ER visits

How does secure messaging enable patient engagement?

Patients are demanding easy electronic access to their providers and medical information. With 37%* of patients using their personal email to contact their provider or hospital, patients are opening themselves and providers open to potential breaches. By providing secure messaging tools such as encrypted email, Direct Secure Messaging, and patient portals to name a few, you are providing the tools that your patients need and are asking for while ensuring that their PHI and other information is protected from hackers.

Types of secure messaging patient engagement tools:

*Patient Use of Email, Facebook, and Physician Websites to Communicate with Physicians: A National Online Survey of Retail Pharmacy Users

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